From ring to inboxin four steps
No new hardware, no software to install. Lea slots in behind the phone number you already give patients.
A call comes in
Someone calls your clinic during a busy moment, after hours, or while your team is already on another line. Instead of ringing out, the call goes to Lea.
Lea has a real conversation
Lea greets the caller, listens to what they need, and asks natural follow up questions, the same way a receptionist would. No pressing 1 for this and 2 for that.
The details get captured
Name, contact details, and the reason for the call are noted down as the conversation happens. Lea never touches your patient records or booking system, it simply listens and writes it up.
Your team gets the summary
A clear, structured email lands in your inbox straight after the call, ready for whoever picks up follow ups. Nothing to log into, nothing to check twice.
What actually lands in your inbox
A real example, so you know exactly what your team will see after a call.
Agent: Hi, thanks for calling! Our team's not available right now, but I can take your details. What's your name?
User: John Smith.
Agent: Thanks, John. Can I get a callback number for you?
User: Zero four two three, five five six, one one eight.
Agent: Just confirming, that's 0423 556 118, correct?
User: Yep.
Agent: Great. Are you a new or returning patient?
User: Returning.
Agent: What's the reason for your call today?
User: I need to change my appointment date, I'm flying away for work.
Agent: No problem. Do you have a preferred time to come in instead?
User: Sometime in about two weeks would be great.
Agent: Perfect, I've passed that on to the team. Someone will be in touch to confirm. Goodbye.
Having the actual recording means your team can hear tone and urgency the summary might miss, double check a detail without calling the patient back, and use real calls to train new staff.
Set up around your clinic
Every clinic answers the phone a little differently. Lea is configured to match how yours already runs.
Overflow or after hours
Route every call to Lea, or only the ones your team can't get to in time.
A voice that fits
Choose the tone and voice that feels right for your practice, warm and casual or a touch more formal.
Summaries your way
Call notes land wherever your team already checks first, formatted for a quick scan between patients.
"Hey Lea, always there when you can't be."